Welcome to the Innovtrendlab frequently asked questions page! Below you will find answers to common inquiries we receive from customers regarding our products, services, policies, and more.
If you are unsatisfied with your purchase, requests for returns or exchanges can be submitted within 30 days of receiving your order by emailinginfo@innovtrendlab.com.
We offer free standard ground shipping within the continental USA on most orders over $100. Expedited shipping options are available at an additional cost.
We apologize for any damage during transit. Please contact us right away atinfo@innovtrendlab.com with photos of damage so we can process the insurance claim or ship replacement items.
An account is not required for purchases on our website but creating one makes future checkout faster since your information will be saved. Registered accounts also allow access to order histories.
To reset your password, click forgot password on the login page and input the email address associated with your website account. If you continue having trouble signing in, contact us at info@innovtrendlab.com for assistance recovering access.
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