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FAQ
Welcome to the Innovtrendlab frequently asked questions page! Below you will find answers to common inquiries we receive from customers regarding our products, services, policies, and more.
Shopping & Orders
We accept Visa, Mastercard, American Express, PayPal, and Square payments.
If you are unsatisfied with your purchase, requests for returns or exchanges can be submitted within 30 days of receiving your order by emailing info@innovtrendlab.com.
We offer free standard ground shipping within the continental USA on most orders over $100. Expedited shipping options are available at an additional cost.
We apologize for any damage during transit. Please contact us right away at info@innovtrendlab.com with photos of damage so we can process the insurance claim or ship replacement items.
Website & Account
An account is not required for purchases on our website but creating one makes future checkout faster since your information will be saved. Registered accounts also allow access to order histories.
To reset your password, click forgot password on the login page and input the email address associated with your website account. If you continue having trouble signing in, contact us at info@innovtrendlab.com for assistance recovering access.
Policies
Full details on returns/exchanges and shipping methods & delivery estimates can be found on our Returns Policy and Shipping Policy pages.
Our detailed Privacy Policy explains how we collect, use, share, and protect personal information provided by customers.
Usage terms & conditions for our website, products, and services can be found in our Terms & Conditions page or agreement shown at checkout.
Any questions, comments, or concerns, please email to info@innovtrendlab.com or visit our Contact Us page. Thank you and we hope to hear soon.